When receiving services from a
registered social worker.
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Social Workers Registration Act 2003 can be found online at www.legislation.govt.nz
Know your rights when receiving services from a Registered Social Worker.
Making a complaint about a Registered Social Worker
You can search these Registers to find fully, provisionally or temporary Registered Social Workers (all Excel files):
Register of Fully Registered Social Workers (750Kb download)
Register of Provisionally Registered Social Workers (450Kb download)
Register of Temporary Registered Social Workers (150Kb download)
It is important to know your rights when receiving services from a Registered Social Worker.
Registered Social Workers are trained to support and protect you and your family.
If you receive services from a Registered Social Worker you have assurance that they meet minimum standards of experience, practice and expertise, and have been assessed as being a fit and proper person to deliver social work services.
Registered Social Workers adhere to a Code of Conduct that requires them to have high standards of practice. This means they should always:
There is a complaints and disciplinary process for any Registered Social Worker who breaches this Code. If you feel that any Registered Social Worker has breached the Code of Conduct, start by talking to the person or organisation involved, or contact us.
This information is available in poster format – order copies by emailing info@swrb.govt.nz
If you want to make a complaint about a Registered Social Worker, you will need to follow a set process – go to our Complaints page for more information or download our Complaints brochure here (PDF).